Shipping and Payment Terms


Delivery, Shipping, Transfer of Risk

  1. The risk of loss or accidental deterioration of the subject matter of the contract passes to the customer upon handover.
  2. If the packaging is damaged, the buyer must promptly notify the transportation company.
  3. Partial deliveries are permissible unless the buyer can demonstrate that partial delivery is not economically of interest to them. Partial deliveries are invoiced separately and are due for payment individually. Prepayments are prorated across the individual deliveries of the overall business.
  4. Shipping costs are calculated based on the respective dimensions of the packed pallet and are provided as an estimate upon request when the delivery is sent within Germany. Otherwise, all prices are exclusive of delivery costs.
  5. The shipping method is arranged with our logistics partner DB Schenker in consultation with the customer through express, air, land, and/or sea freight. The most cost-effective and reliable freight route will be chosen for the customer.
  6. Delivery times vary significantly and cannot be precisely scheduled unless explicitly guaranteed in the offer.
  7. In the event of the customer's declared insolvency, we, Kletterkultur GmbH, refrain from delivery and retain the goods in stock until the customer has paid for the goods in advance.

Payment Terms

  1. The customer has the option to pay for the ordered goods in advance, by credit note, or on account. Kletterkultur reserves the right to exclude individual payment methods in individual cases.
  2. For orders with a value exceeding €5000.00, Kletterkultur reserves the right to deliver only against an advance payment of 50 percent of the order value. The order will be processed further and an estimated delivery date will be determined only after receiving the advance payment.
  3. Advance payments are due net immediately; payments for invoices under €5000.00 are due net immediately or at the latest within 14 days of receiving the delivery. Other payment terms require written agreement between the buyer and the seller.
  4. In the event of exceeding the payment deadline, the seller is entitled to charge default interest at a rate of 8 percentage points above the respective valid discount rate of the Deutsche Bundesbank. The assertion of further default damages remains reserved.
  5. In case of the buyer's payment default despite a grace period set by the seller, the seller is entitled to take possession of the purchased item to secure their rights – even without the buyer's consent – without this being considered a withdrawal from the contract. The seller rather reserves either the right to demand performance or the rights under § 326 of the German Civil Code. 
  6. Furthermore, Kletterkultur GmbH reserves the right to charge a fee of €5 from the second reminder, and from the third reminder, a fee of €10, plus default interest.
  7. For the creation of invoices, payment reminders, and reminders in paper form, including shipping, we charge a fee of €2.50 per invoice.