Privacy Policy


  1. Information about the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is any data by which you can be personally identified.

1.2 The controller for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Kletterkultur GmbH, Saydaer Straße 21e, 09125 Chemnitz, Germany, Tel.: +49 / 37183652600, Email: info@kletterkultur.com. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries to the controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

  1. Data Collection When Visiting Our Website

When using our website purely for informational purposes, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website
  • Date and time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Used browser
  • Used operating system
  • Used IP address (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

  1. Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information, such as browser and location data, as well as IP address values, to an individual extent. Persistent cookies are automatically deleted after a specified duration, which may vary depending on the cookie. The storage duration of each cookie can be found in the overview of the cookie settings of your web browser.

Partially, cookies serve to simplify the order process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data are also processed by individual cookies we implement, processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of consent granted, or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

Please note that you can set your browser to inform you about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:

Please note that if you do not accept cookies, the functionality of our website may be limited.

  1. Contact

When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected when using a contact form can be seen from the respective contact form. This data is stored and used solely for the purpose of responding to your request or for contacting you and the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact aims to conclude a contract, then the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after the final processing of your inquiry, provided that no statutory retention obligations stand in the way.

  1. Data Processing When Opening a Customer Account and for Contract Execution

In accordance with Art. 6 para. 1 lit. b GDPR, personal data is collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The data collected can be seen from the respective input forms. The deletion of your customer account is possible at any time and can be requested by a message to the above-mentioned address of the controller. We store and use the data you provide for contract processing. After the complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or a legally permitted further data use has been reserved by our site.

  1. Use of Single Sign-On Procedures

6.1 Facebook Connect

On our website, you can create a customer account or register via the social plugin “Facebook Connect” of the social network Facebook, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”), within the scope of so-called single sign-on technology, if you have a Facebook profile. You can recognize the social plugins of "Facebook Connect" on our website by the blue button with the Facebook logo and the inscription "Login with Facebook" or "Connect with Facebook" or "Sign in with Facebook".

When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to Facebook's servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook Inc. server in the USA and stored there. These data processing operations take place in accordance with Art. 6 para. 1 lit. f GDPR based on Facebook's legitimate interest in displaying personalized advertising based on your browsing behavior.

Using the "Facebook Connect" button on our website also gives you the option to log in or register on our website using your Facebook user data. Only if you give your express consent in accordance with Art. 6 para. 1 lit. a GDPR prior to the registration process, based on a corresponding notice about the exchange of data with Facebook, will we receive general and publicly accessible information stored in your profile when using the “Facebook Connect” button, depending on your personal privacy settings on Facebook. This information includes the user ID, name, profile picture, age, and gender.

We point out that after changes to Facebook's data protection and usage conditions, your profile pictures, your friends' user IDs, and your friends list may also be transferred if they have been marked as "public" in your Facebook privacy settings. The data transmitted by Facebook is stored and processed by us for the creation of a user account with the necessary data (title, first name, last name, address data, country, email address, date of birth), provided that this information has been released by you on Facebook. Conversely, data (e.g., information on your surfing or purchasing behavior) can be transferred from us to your Facebook profile based on your consent.

The consent given can be revoked at any time by sending a message to the person responsible, mentioned at the beginning of this privacy policy.

For the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy: Facebook Privacy Policy.

If you do not want Facebook to directly associate the data collected via our website with your Facebook profile, you must log out of Facebook before visiting our website. You can completely prevent Facebook plugins from loading by using add-ons for your browser, such as "Adblock Plus" (Adblock Plus).

6.2 Google Sign-In

On our website, you can create a customer account or register via the “Google Sign-In” service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”) using single sign-on technology, if you have a Google profile. You can recognize the Google login function on our website by the button “Sign in with Google” or “Log in with Google” or “Google Sign-In” or “Sign in with a Google account”.

When you visit a page of our website that contains a Google login function, your browser establishes a direct connection to Google's servers. The content of the login button is transmitted by Google directly to your browser and integrated into the page. Through this integration, Google receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Google profile or are not currently logged in to Google. This information (including your IP address) is transmitted from your browser directly to a Google server and stored there; this may also involve transmission to the servers of Google LLC. in the USA. These data processing operations take place in accordance with Art. 6 para. 1 lit. f GDPR based on Google's legitimate interest in displaying personalized advertising based on your browsing behavior.

By using the Google login button on our website, you also have the option to log in or register on our website using your Google user data. Only if you give your express consent in accordance with Art. 6 para. 1 lit. a GDPR prior to the registration process, based on a corresponding notice about the exchange of data with Google, will we receive general and publicly accessible information stored in your profile when using the Google button, depending on your personal privacy settings on Google. This information includes the user ID, name, profile picture, age, and gender.

We point out that after changes to Google's data protection and usage conditions, your profile pictures, your friends' user IDs, and your friends list may also be transferred if they have been marked as "public" in your Google privacy settings. The data transmitted by Google is stored and processed by us for the creation of a user account with the necessary data (title, first name, last name, address data, country, email address, date of birth), provided that this information has been released by you on Google. Conversely, data (e.g., information on your surfing or purchasing behavior) can be transferred from us to your Google profile based on your consent.

The consent given can be revoked at any time by sending a message to the person responsible, mentioned at the beginning of this privacy policy.

For the purpose and scope of data collection and the further processing and use of data by Google, as well as your rights in this regard and setting options for protecting your privacy, please refer to Google's privacy policy: Google Privacy Policy.

If you do not want Google to directly associate the data collected via our website with your Google profile, you must log out of Google before visiting our website. You can completely prevent Google plugins from loading by using add-ons for your browser, such as "Adblock Plus" (Adblock Plus).

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